West Virginia Attorney General Patrick Morrisey is encouraging consumers to know store return policies when buying holiday gifts.
“It’s always important to ask the sales associate about the store’s return process when buying Christmas gifts,” Morrisey said. “Knowing a store’s return policy can save a lot of time and potential headaches. You don’t want to miss the return window or be caught off guard by any surprising return conditions.”
A purchase or gift receipt will accelerate the process and ensure the person one is giving the gift to receives the full purchase value should the present need to be returned. Some stores may only offer in-store credit or a gift card for returns without a receipt.
Additionally, many retailers offer both an online outlet and a physical store. This means consumers, at times, may only be able to return an online purchase to the online store, which could leave the recipient responsible for shipping fees with any return.
Shoppers should also beware of “all sales final” policies. Merchants must exchange or refund money for defective items. Nonetheless, returns of size and preference still may be refused.
Tips to help include:
- Know the store’s return/exchange deadline. Many are extended for holiday purchases.
- Do not open the original packaging or remove tags. Some stores will not accept returns that have been opened or appear to have been used.
- If the store’s return policy is out of sight, ask for it. A reputable merchant will post return and refund policies in a clearly visible place near the point of sale.
Consumers with questions regarding holiday returns can contact the Attorney General’s Consumer Protection Division at 800-368-8808 or visit the office online at www.ago.wv.gov.
